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Multi-Factor Authentication (MFA)

Learn how to enable MFA to add extra protection for your account

Written by Sindie
Updated yesterday

Multi-factor authentication (also known as 'MFA', two-factor authentication or '2FA') is a verification system that uses something you have to help protect your account. Instrumentl supports MFA using the Time-Based One-Time Password (TOTP) algorithm*.

Using two-factor authentication to log in to Instrumentl significantly enhances your account's security compared to signing in with only a password. By entering a one-time passcode on every login, you're proactively protecting yourself and your account from cyber attacks and reducing vulnerability risk.

*More on TOTP:

  • You may refer to the technical documentation for the Time-Based One-Time Password algorithm, as specified in RFC 6238.

  • Instrumentl currently prioritizes 2FA configuration using TOTP via an authenticator app to your benefit.

  • An app-based MFA method that uses an OTP (one-time password) provides greater security than SMS authentication (sending a code in a text message to a mobile device or email).


Setting up MFA

Currently, Instrumentl's native MFA is available to all users on an opt-in basis at the user-level. In other words, when a user enables MFA, it does not automatically enable the setting for other team members, and it is not required for all users on the account.

Instrumentl's MFA login configuration is currently only available via an authenticator app and does not yet support SMS/voice authentication.

  1. Log in to your Instrumentl account.

  2. In the bottom-left corner, select Account > Settings
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  3. From the Settings page, scroll down to the 'Security' section. Next to "Multi-Factor Authentication (MFA)", click Enable.

    Display of "Security" section on Settings page with circled, bolded text "Multi-Factor Authentication" and green arrow pointing towards "Enable" button.

  4. Next, scan the provided QR code using an authentication application* of your choice (consider reputable options such as Google Authenticator, Authy, 1Password, or Microsoft Authenticator).
    *Instrumentl is neither formally affiliated nor sponsored by these apps.

  5. Enter the 6-digit code from your authenticator app.

  6. Give the device or app a name for you to identify later ("1PW")

  7. Click Enable MFA

Your multi-factor authentication is now configured.

Now that your MFA is enabled, you'll be prompted to enter a six-digit code from your authenticator app each time you log in.

Alternatively, if you're using Single-Sign-On (SSO) with Instrumentl, you can enable MFA on your SSO provider. Learn more about SSO access options here!


Deactivate MFA

To remove MFA/2FA from your login security settings, you'll need to:

  1. Sign in to your account (using MFA)

  2. Go to Account > Settings

  3. Scroll down to the 'Security' section

  4. Next to "Multi-Factor Authentication (MFA)", click Disable.

  5. Confirm that you want to disable multi-factor authentication.


Monitoring users' MFA status

While Instrumentl Account Owners and Admins cannot enforce Core Users to enable MFA/2FA, they can view whether their teammates have configured multi-factor authentication for their logins under the 'Security' column on the Team page:

Note: If you're locked out of your account because you can't access your authenticator app, please contact Instrumentl Support.


Enabling MFA multi-factor authentication adds just a few extra seconds to your login process, bolstering your account's security and your long-term peace of mind.

Need help resetting your password? Learn how here!


Contact Us

Have any questions about using MFA or running into issues accessing your Instrumentl account? Message our friendly Support team via the chat bubble when logged in, or email us at hello@instrumentl.com.

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