Paying subscriber looking to cancel
You can terminate / suspend your subscription at any time, and you will retain access until the end of your billing cycle. If you subscribed to an annual contract, you will retain access through the end of the contract. Your data will be deleted 30 days from your last day of service. Please note that refunds are not issued for the unused time left in your billing cycle.
For customers in their first year of an annual plan, we have a 30 Day Money-Back guarantee where if you decide to cancel your plan within the first 30 days, we can refund the remaining unused time of your subscription.
To cancel your subscription, account managers can navigate to Account > Settings > Manage > Cancel subscription. Alternatively, you can send us a message through the chat box or email hello@instrumentl.com.
If you'd like to preserve your data for a reduced fee, ask us in your message about the possibility of entering Maintenance Mode. This is especially helpful for organizations undergoing temporary changes in terms of available budget, grant writing bandwidth, personnel or organizational focus shifts. Please note that this option is not available for all accounts.
To reactivate your subscription, log into Instrumentl and check out with the plan that works best for you. This will start a new billing cycle on the day that you reactivate.
Trial user looking to cancel
If you are a trial user who has not yet subscribed to a plan and you've decided to not move forward with purchasing, no worries! No payment was requested to begin the trial, so you will not be charged once the trial ends. At that time, your account will "lock" unless you decide to purchase a plan.
Contact Us 
Reach out to our friendly support team if you have any questions. Message us via the chat bubble when you're logged in, or email us at hello@instrumentl.com.