If you notice after subscribing that one of your Core Users is locked out, it means you have exceeded your plan's maximum number of users. Locked-out users cannot access your account.
Verify whether a user is locked
To confirm whether a user is locked out of your account, go to the Team page (Account > Manage team).
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Look for a "lock" 🔒 symbol next to the user's role.
You can also see the availability of Core User seats at the top of the Team page. If there are more users than seats, this explains why one or more users are locked.
Unlock a user
Remove a user to free up "space"
For a locked user to regain access to their account while keeping the number of user seats the same, other users on the team will need to be removed to make a user seat available.
To remove a user from your team:
Head to Account > Manage team.
Open the User Actions dropdown menu.
Select Remove.
Upgrade your plan
Check out our Pricing page for higher-tier plans with greater user capacity. Simply click Choose Plan > Confirm Payment.
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Pro tip: If you're not sure whether an upgrade is right for your team, book some time with one of our Account Managers who can help you figure out the best fit for where your grants program is headed.
Request an additional user seat
If you only need 1 or 2 more user seats to accommodate locked users, have an Admin from your account reach out to our Support team to make this request.
Learn more about adding user seats.
Contact us 
Whenever you need assistance or have ideas to share, simply start a conversation in Messenger when logged into your account, or email us at hello@instrumentl.com. Looking forward to hearing from you!